A home being new does not prove that a crack or uneven floor is normal. Record the observations and ask for an explanation supported by the actual structure and site conditions.
Keep the observation separate from the explanation
Write down the room or wall, date noticed and what changed. Include photographs of cracks, sticking openings, uneven floors or water entry if safely accessible. Avoid labeling the condition normal settling before an appropriate assessment has explained it.
Build a consistent photo record
Take a wide view for location and a close view with a scale. Keep the original files and repeat from the same position when a visible change occurs. Measurements can help describe change, but a crack width or direction alone cannot establish structural safety.
Gather the construction records
Look for the builder contact, handover documents, inspection reports and written warranty. Record any previous repair and who performed it. Ask what information the builder needs to open a concern and how you receive a written response.
Ask what the assessment includes
Confirm whether the review covers the affected foundation material, visible movement, drainage and related changes. Ask whether independent engineering is appropriate if explanations conflict or the condition remains unclear. Home age alone cannot rule out a construction issue or establish its cause.
Use the actual warranty terms
Check notice requirements and deadlines in your documents. Keep dated correspondence and ask how any repair will be recorded and followed up. Do not wait for a perfect photo set if an area appears unstable or a condition is changing; seek appropriate in-person help.
Prepare the next conversation
Use the related homeowner checklist to organize your questions. Request a project callback with your city and the affected part of the home, then confirm the provider, inspection scope and appointment terms.
Background reading: FTC home-improvement guidance. These sources provide general context; no property diagnosis or contractor experience is asserted.